Shipping policy

Shipping Policy

Thank you for shopping with VeloraLuxe. This Shipping Policy explains how orders are processed, shipped, and delivered when you make a purchase from our website.

VeloraLuxe is operated by Harvey Lane E-Shop LLC.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Orders are not processed or shipped on weekends or public holidays. During periods of high order volume, processing times may take slightly longer.

Once your order has been shipped, you will receive a confirmation email with tracking information.

Estimated Delivery Times

Delivery times vary depending on your location.

United States:
5–10 business days

Canada:
7–12 business days

United Kingdom & Europe:
7–12 business days

Australia & New Zealand:
8–14 business days

Rest of the World:
10–15 business days

Please note that these timeframes are estimated delivery times and may vary depending on shipping carriers and customs procedures.

Shipping Costs

Shipping costs are calculated at checkout based on the customer's location and the selected shipping method.

From time to time, VeloraLuxe may offer free shipping promotions on selected products or orders.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email.

Tracking information may take 1–3 business days to update after the shipment has been dispatched.

If you do not receive your tracking information within 5 business days, please contact our support team.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address when placing an order.

VeloraLuxe is not responsible for packages delivered to incorrect addresses provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible after placing your order.

Delivery Delays

While we strive to ensure timely delivery, shipping may be affected by factors outside our control, including:

  • Carrier delays

  • Customs processing

  • Weather conditions

  • High shipping volumes

VeloraLuxe is not responsible for delays caused by third-party shipping carriers.

Lost or Stolen Packages

VeloraLuxe is not responsible for packages marked as delivered by the shipping carrier but reported as lost or stolen.

If your tracking indicates that your package has been delivered but you have not received it, we recommend:

  • Checking with neighbors or household members

  • Contacting the shipping carrier

  • Contacting your local postal service

If you still need assistance, please contact our support team.

International Shipping & Customs

For international orders, customers may be responsible for import duties, taxes, or customs fees imposed by their country.

These charges are determined by local customs authorities and are not controlled by VeloraLuxe.

Contact Information

If you have questions regarding shipping or your order, please contact us:

VeloraLuxe
Harvey Lane E-Shop LLC
120 W Harvey St
McAllen, TX 78501
United States

Email: Veloraluxe83@gmail.com
Phone: +1 636-290-7017