Refund policy

Return & Refund Policy

Thank you for shopping at VeloraLuxe. We want our customers to have a positive shopping experience. If you are not completely satisfied with your purchase, please review the return and refund policy below.

VeloraLuxe is operated by Harvey Lane E-Shop LLC.

Returns

Customers may request a return within 30 days of the delivery date.

To qualify for a return:

The item may be opened or unopened, but must be returned in reasonable condition.
The item must be returned with its original packaging, when possible.
Proof of purchase, such as the order number or receipt, must be provided.

Important:
Items that are excessively used, intentionally damaged, or missing essential parts not due to our error may not be eligible for a refund.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 30 days of the delivery date.

When contacting us, please include:

Your order number
A description of the issue
Clear photos of the item and packaging

Once verified, we will provide either:

A replacement product, or
A full refund

Return Process

To initiate a return, please contact our support team:

Email: Veloraluxe83@gmail.com

Please include your order number and the reason for the return.

If your return is approved, we will provide instructions on how to return the item.

Unless the item was defective or incorrect, customers are responsible for return shipping costs.

Refunds

Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

The refund will be issued to the original payment method used at checkout.
Refunds typically appear within 5–10 business days, depending on your bank or payment provider.

Shipping costs are non-refundable, unless the return is due to our error.